Remote Assistance allows another user either on a local network or over the Internet, to connect to your computer and assume control of its functioning.The basics are detailed below. |
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Enabling Remote Assistance |
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| 1. | Before you can request that someone control your computer, you need to enable Remote Assistance. |
| 2. | Right click on the My Computer icon |
| 3. | Select Properties |
| 4. | Click on the Remote tab |
| 5. | Check Allow Remote Assistance invitations to be sent from this computer |
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| 6. | Click on the Advanced tab |
| 7. | Check Allow this computer to be controlled remotely |
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Starting a Remote Assistance Request |
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| 1. | Make sure both computers are connected to the Internet or LAN. |
| 2. | From the Desktop, press the F1 key to initiate the basic Help menu |
| 3. | On the right hand side, under Ask for assistance, click on Invite a friend to connect to your computer with Remote Assistance |
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| 4. | Click on Invite someone to help you |
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| 5. | Select the method for contacting the remote computer. Typically this would be through e-mail. Enter in their e-mail address and click on Invite this person. |
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| 6. | Enter in any message you want to appear in the e-mail and click on the Continue button. |
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| 7. | Enter in the number of hours you want your computer to be available for assistance and whether or not you want a password. |
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Accepting the Remote Assistance Request |
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| 1. | To accept the request, you should have received an e-mail with an attachment.Click Yes to accept the invitation.
When prompted to connect to the sender’s computer, type a password if necessary. If you don’t know the password, contact the sender to get it. |
| 2. | Open the attachment with the extension MsRCincident. When prompted to open the attachment, select Open it |
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| 3. | Click on Yes to connect to the remote computer. |
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From here you can now:
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